Shipping Policy — Zariya Official

Introduction

At Zariya Official, we want your jewelry to reach you safely, quickly, and exactly as you ordered it. This Shipping Policy explains our order processing times, delivery timelines, shipping charges, and what to expect once your order is on its way.

Order Processing Time

All orders are processed within [3–5 business days] of being placed, excluding weekends and public holidays. During sale periods or high-demand launches, processing may take slightly longer — we'll always keep you updated via SMS or WhatsApp if there's a delay.

Once your order is packed and handed to our courier partner, you'll receive a confirmation with your tracking details.

Delivery Timelines

We currently deliver across Pakistan through trusted courier partners. Estimated delivery timelines are as follows:

• Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): [2–3 business days]
• Other cities across Pakistan: [3–5 business days]

These timelines begin once your order has been dispatched, not from the date it was placed. Delivery times are estimates and are not guaranteed, as they can be affected by courier delays, weather conditions, public holidays, or circumstances beyond our control.

Shipping Charges

We offer free delivery on all orders above Rs.2000 across Pakistan. 
Orders below Rs.3000 incur a flat delivery charge of Rs.249.
Any applicable shipping charges will be clearly shown at checkout before you place your order.

Cash on Delivery (COD)

We offer Cash on Delivery on all orders within Pakistan. Payment is collected by our courier partner at the time of delivery. Please have the exact amount ready where possible to help our delivery agent serve you faster.
We also accept online payment via list methods, e.g. JazzCash, EasypPaisa, Bank Transfer for faster processing.
For the Bank transfer you have to transfer the amount on the mentioned bank account

and after transferring you have to share the receipt of transaction on this number [+923322833442] after sharing the receipt your order will be confirmed.   

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via SMS, WhatsApp, or email, along with a link to track your parcel directly with our courier partner. If you haven't received tracking information within 3-5 business days of placing your order, please reach out to us on WhatsApp and we'll follow up right away.

Delivery Attempts & Failed Deliveries

Our courier partners will typically attempt delivery 1–2 times. If delivery cannot be completed after multiple attempts due to an incorrect address, an unreachable phone number, or the order being refused the parcel will be returned to us. In such cases, we may reach out to arrange re-shipment, which could include an additional delivery charge.

Please ensure your delivery address and phone number are accurate and complete at checkout. Zariya Official is not responsible for delays or non-delivery resulting from incorrect information provided at the time of order.

Damaged or Incorrect Items

We carefully inspect and pack every order before dispatch. If your jewelry arrives damaged, defective, or if you've received the wrong item, please contact us within 3 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund in line with our Refund Policy.

Change of Address

If you need to update your delivery address after placing an order, please contact us as soon as possible via WhatsApp or email. We can only update the address if your order hasn't already been dispatched.

Contact Us

For any questions about your order or delivery, reach out to us:

• Email: zariyaofficials@gmail.com
• WhatsApp: +92 332 2833442
• Business hours: We Available 24/7