Privacy Policy — Zariya Official

Introduction

At Zariya Official ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop at zariyaofficial.store, how we use it, who we share it with, and the choices you have.

By using our website or placing an order with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in the following ways:

• Information you give us directly: your name, email address, phone number, delivery address, and city when you place an order, sign up for our newsletter, or contact us via our contact form or WhatsApp.
• Order and payment information: order details, product selections, and payment method (including Cash on Delivery preference or online payment confirmation, depending on the payment methods you use). We do not store your full card details — these are processed securely by our payment provider.
• Information collected automatically: your IP address, browser type, device type, pages viewed, and how you interact with our site, collected through cookies and similar technologies.
• Communications: messages you send us via our contact form, email, or WhatsApp, including any details you share about an order, exchange, or general inquiry.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders
• Confirm Cash on Delivery orders and coordinate with our delivery partners
• Communicate with you about your order status, shipping updates, and delivery
• Respond to your questions and provide customer support (including via WhatsApp)
• Send you promotional offers, new arrivals, or discount codes, where you've opted in
• Improve our website, products, and overall shopping experience
• Detect and prevent fraud, abuse, or unauthorized transactions
• Comply with legal obligations

Cash on Delivery & Order Information

If you place an order using Cash on Delivery, we share the necessary order details your name, phone number, delivery address, and order value with our courier and delivery partners (such as PostEx) solely for the purpose of delivering your order and collecting payment. We do not sell or rent this information to any third party for marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Keep items in your cart as you browse
• Remember your preferences and login details
• Understand how visitors use our site so we can improve it
• Show you relevant ads on other platforms (such as Facebook, Instagram, or Google), if you've interacted with our site

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, such as your shopping cart.

How We Share Your Information

We do not sell your personal information. We only share your information with:

• Service providers who help us run our business, including our e-commerce platform (Shopify), payment processors, delivery/courier partners, and email or SMS/WhatsApp communication tools.
• Marketing and analytics platforms (such as Meta/Facebook, Google, or TikTok), where you've consented to receive marketing or where this is necessary to operate our advertising campaigns.
• Legal authorities, where required by law, to protect our rights, or to prevent fraud or harm.

Any third party we work with is required to handle your information securely and only for the purposes we've authorized.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses secure (SSL-encrypted) connections, and payment information is processed through PCI-compliant payment providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records, complying with legal or tax obligations, resolving disputes, and enforcing our agreements.

Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or operational requirements
• Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or messaging us directly
• Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and products are not directed at children under the age of 8. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [zariyaofficials@gmail.com]
• WhatsApp: [+92 332 2833442]