Return & Refund Policy

Introduction

At Zariya Official ("we," "us," "our"), your satisfaction matters to us. This Return & Replacement Policy explains how returns and replacements work when you shop for artificial jewelry at zariyaofficial.store. Please read this policy carefully before placing an order.

By placing an order with Zariya Official, you agree to the terms outlined below.

Our Replacement-Only Policy

Zariya Official does not offer cash or bank refunds on any order. If your item qualifies for a return under this policy, we will issue a free replacement of the same product, or an exchange for another item of equal value, subject to availability.

Return & Replacement Eligibility

We accept return requests for replacement under the following conditions:

  • The request is made within 3 days of receiving your order.
  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • The item is not part of our non-returnable categories listed below.
  • Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or replaced unless they arrive damaged or defective:

  • Earrings (including studs, hoops, and danglers)
  • Customized or made-to-order jewelry pieces
  • Items purchased on sale or during promotional discounts, unless stated otherwise

Damaged or Defective Items

We carefully inspect every piece of jewelry before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos or a short video of the product and packaging. We will arrange a free replacement of the same item at no extra cost.

How to Request a Replacement

To start a replacement request, please follow these steps:

  • Contact us via WhatsApp or email with your order number and reason for the request
  • Our team will confirm eligibility and share pickup or drop-off instructions
  • Pack the item securely in its original packaging
  • Hand over the item to our courier partner (such as PostEx) once pickup is arranged
  • Once we receive and inspect the item, we will dispatch your replacement

Return Shipping

If the replacement is due to a defect, damage, or an error on our part, we cover the return shipping cost. If you are requesting a replacement for a change of mind (where eligible), return shipping charges may apply and will be communicated to you before pickup.

Exchanges

If you'd prefer a different size, color, or design instead of a like-for-like replacement, we're happy to help, subject to availability and the same eligibility conditions above. If the new item's price differs from your original order, we'll coordinate any additional payment with you directly. As per our policy, no cash refunds are issued for price differences either.

Order Cancellations

You may cancel your order before it has been dispatched by contacting us via WhatsApp or email. Once an order has been shipped or handed over to our courier partner, it can no longer be cancelled and will be subject to this Return & Replacement Policy.

Changes to This Policy

We may update this Return & Replacement Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about returns, replacements, or exchanges, please reach out to us:

  • Email: zariyaofficials@gmail.com
  • WhatsApp: +92 332 2833442